It's an exciting time to be a part of Exit41 – a vibrant, fast growing company!
As an Exit41 employee, you will enjoy a work environment where individual contributions are recognized and rewarded. Our core values of Commitment, Integrity, and Agility are an integral part of who we are and how we do business, and serve as the foundation for building strong, trust-based relationships both internally with our colleagues and externally with our customers and partners.
We offer a competitive salary, a comprehensive benefits package, and the opportunity to grow and discover how far your talents can take you.
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| Current Positions |
| Call Center Supervisor |
| Call Center Agent |
| Senior Core Java Engineer (JMS, Web Services) |
Call Center Supervisor
We have immediate openings for three highly motivated and enthusiastic individuals to join our call center team as call center supervisors.
Responsibilities (Including, but not limited to)
- Supervise customer service agents during scheduled shifts in our incubator center that supports the quick serve and fast causal industries
- Motivate, lead by example, and supervise customer service agents to achieve exceptional customer service
- Play an active role in improving productivity and call quality
- Responsible for team’s performance. Can understand, interpret and communicate key call handling and productivity metrics to customer service agents
- Responsible for meeting or exceeding documented minimum operational standards on each shift while managing labor hours to acceptable guidelines
- Recommend process and procedure improvements to ensure quality and service goals are met
- Supervise work flow
- Quality Assurance
- Monitor and evaluate order and customer service calls and the performance of customer service agents
- Record and maintain audit scores
- Meeting with customer service agents to provide positive and constructive feedback
- Handle call transfers from unsatisfied customers
- Represent the company in a professional manner
- Responsible for monitoring, tracking team statistics and performance, coaching and development of agents
- Responsible for agents adherence to approved scripts, suggestive selling and up selling guidelines
- Maintain a highly motivated work environment
- Assist with the interview, hiring and training of customer service agents
Required Skills
- Excellent Work Ethic
- Previous call center supervisory experience
- Previous quick serve restaurant experience
- Ability to create a comfortable work environment
- Prior experience with workforce management, scheduling and forecasting
- Must be flexible with schedule and able to work weekends
- Proficient with Microsoft Office applications
- Excellent verbal and written communication skills
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Call Center Agent
We have immediate openings for highly motivated and enthusiastic individuals to join our call center team as a customer service agent.
Responsibilities (Including, but not limited to)
- Responsible for handling orders for restaurants in a call center environment
- Must be able to maintain a high level of enthusiasm throughout your shift
- Must maintain a positive attitude and be courteous and polite
- Enter inbound orders accurately
- Adhere to client approved script
- Adhere to specified requirements for suggestive selling and up selling
- Respond quickly and appropriately to customer questions and request
- Represent the company in a professional manner
Required Skills
- Excellent Work Ethic
- Excellent Phone Etiquette
- Exceptional telephone verbal communication and interpersonal skills required
- Ability to handle difficult customers in a professional manner
- Ability to multi-task in a fast paced, high call volume call center
- Will be able to adhere to a strict attendance policy
- Minimum 1 month quick serve restaurant
- Basic computer skills and the ability to navigate through multiple computer screens efficiently
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Senior Core Java Engineer (JMS, Web Services)
We are looking for an energetic Java engineer with a proven background in building highly scalable and reliable enterprise n-tier distributed applications using core J2EE technologies. Exit41 is a high paced software start up that focuses on technology than revolutionizes the way people order in restaurants. Candidates must enjoy working with a group of sharp, hard working engineers.
Key functions include architecting, designing and implementing a migration of the current JBoss/JMS infrastructure to a clustered and distributed cache implementation. Tasks include writing specifications, detailed designs, code and unit tests while coordinating these deliverables with other engineers. Must have a proven history of delivering high quality code on time. Must be thoroughly grounded in best engineering practices and object oriented design concepts. The ideal candidate will thrive in a work environment that requires strong problem solving skills and independent self-direction, coupled with an aptitude for team collaboration and open communication – familiarity with Agile development is a plus.
Qualifications
- BS/BA degree in Computer Science (or related major).
- 5+ years experience developing web applications in a J2EE environment (including dynamic database driven sites.)
- 4-6 years of professional development experience with Java Enterprise in multiple environments (Linux, Windows)
- Test-driven development (Junit)
- Stress testing (JMeter, LoadRunner, Grinder)
- Strong working knowledge of usability focused interfaces
- Proficiency in OOP principles
- Proficiency in modern web application frameworks such as Spring and Struts
- Proficiency in web services and modern web services frameworks such as Axis2
- Proficiency with JMS (Active MQ/JBoss Messaging)
- JBoss / Tomcat / Glassfish or other containers; clustering experience
- Experience with large distributed caches (Coherence/Gemfire/JBoss cache) of 2GB and more.
- Knowledge about AJAX Development
- Hands-on profiling skills (YourKit/JProfiler etc.)
- Deep understanding of garbage collection tuning
Desired Skills
- MS SQL Server
- Experience with communication optimization for low bandwidth, high jitter networks a plus
- Groovy and Grails a plus
Interpersonal Skills
- Excellent communication skills
- Ability to work under tight time constraints with changing requirements
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Andover, MA 01810