It's an exciting time to be a part of Exit41. As a vibrant and fast growing company developing cutting edge ordering solutions for the restaurant industry, Exit41 is looking for talented and enthusiastic professionals to join our team.
As an Exit41 employee, you will enjoy a work environment where individual contributions are recognized and rewarded. Our core values of Commitment, Integrity, and Agility are an integral part of who we are and how we do business, and serve as the foundation for building strong, trust-based relationships both internally with our colleagues and externally with our customers and partners.
We offer a competitive salary, a comprehensive benefits package, and the opportunity to grow and discover how far your talents can take you. To apply for one of the positions below, please send your resume and cover letter to
Careers
Current Positions
Call Center Supervisor
We have immediate openings for three highly motivated and enthusiastic individuals to join our call center team as call center supervisors.
Responsibilities (Including, but not limited to)
- Supervise customer service agents during scheduled shifts in our incubator center that supports the quick serve and fast causal industries
- Motivate, lead by example, and supervise customer service agents to achieve exceptional customer service
- Play an active role in improving productivity and call quality
- Responsible for team’s performance. Can understand, interpret and communicate key call handling and productivity metrics to customer service agents
- Responsible for meeting or exceeding documented minimum operational standards on each shift while managing labor hours to acceptable guidelines
- Recommend process and procedure improvements to ensure quality and service goals are met
- Supervise work flow
- Quality Assurance
- Monitor and evaluate order and customer service calls and the performance of customer service agents
- Record and maintain audit scores
- Meeting with customer service agents to provide positive and constructive feedback
- Handle call transfers from unsatisfied customers
- Represent the company in a professional manner
- Responsible for monitoring, tracking team statistics and performance, coaching and development of agents
- Responsible for agents adherence to approved scripts, suggestive selling and upselling guidelines
- Maintain a highly motivated work environment
- Assist with the interview, hiring and training of customer service agents
Required Skills
- Excellent Work Ethic
- Previous call center supervisory experience
- Previous quick serve restaurant experience
- Ability to create a comfortable work environment
- Prior experience with workforce management, scheduling and forecasting
- Must be flexible with schedule and able to work weekends
- Proficient with Microsoft Office applications
- Excellent verbal and written communication skills
Call Center Agent
We have immediate openings for highly motivated and enthusiastic individuals to join our call center team as a customer service agent.
Responsibilities (Including, but not limited to)
- Responsible for handling inbound drive thru orders for quick serve restaurants in a call center environment
- Must be able to maintain a high level of enthusiasm throughout your shift
- Must maintain a positive attitude and be courteous and polite
- Enter inbound orders accurately
- Adhere to client approved script
- Adhere to specified requirements for suggestive selling and upselling
- Respond quickly and appropriately to customer questions and request
- Represent the company in a professional manner
Required Skills
- Excellent Work Ethic
- Excellent Phone Etiquette
- Exceptional telephone verbal communication and interpersonal skills required
- Ability to handle difficult customers in a professional manner
- Ability to multi-task in a fast paced, high call volume call center
- Will be able to adhere to a strict attendance policy
- Minimum 1 month quick serve restaurant
- Basic computer skills and the ability to navigate through multiple computer screens efficiently
Customer Account Lead
We are seeking highly motivated, energetic individuals with outstanding communication and problem-solving skills who are extremely committed to delivering world-class customer service. Candidates must be career-minded and have the ability and desire to travel.
Key functions include responsibility for the overall management of customer relationships for both new and existing accounts; ensuring our customers’ and Exit41’s business success through effective deployment and ongoing execution of our solutions. Your focus will be on understanding the customer’s business, understanding Exit41’s abilities to optimize performance, and making sure that resources are aligned to follow through on all actions leading to a mutually beneficial business relationship. On any given day you may interact with Sales Executives, Senior Managers, Product Managers, Restaurant Operations Staff, Engineers, Project Managers, Support Technicians and 3rd-Party Service Providers. You will be the primary point of contact between the customer’s organization and Exit41, both in the field and from the home office.
Qualifications
- Associates Degree or higher in Communications, Business Management, or related field
- Prior experience in face-to-face Customer Service
- Excellent written and verbal communication skills
- Work effectively both individually and in a team setting
- Ability to identify and solve problems quickly under time pressure
- Maintain close attention to detail and be able to manage multiple tasks simultaneously
- Project a professional and polished image that inspires confidence and trust
- Positive, outgoing and energetic with a desire to meet new people and foster new relationships
- Availability to work a flexible schedule including some nights and weekends
- Prior management experience in the restaurant, hospitality or retail industry is preferred
Required Skills
- Working knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
- Understand high-level technical concepts and communicate them to others in non-technical terms
Senior Software Engineer
We are looking for a talented, energetic senior software engineer with a strong background in Java and J2EE development. Candidates must enjoy working with a group of sharp, hard working engineers.
Key functions include writing proposals (high level design scoping and estimates), specifications, detailed designs, code and unit tests while coordinating these deliverables with other engineers. Must have a proven history of delivering high quality code on time. Must be able to drive the architecture a product or major components of a product. Must be a technical trail blazer that follows (and encourage others to follow) established methodologies and best engineering practices, demonstrates pride in work and ownership of the release. Must be thoroughly grounded in best engineering practices and object oriented design concepts – familiarity with Agile development a plus.
Qualifications
- BS/BA degree in Computer Science (or related field), masters a plus
- Excellent analytic skills
- Excellent written and verbal communication skills
- Excellent organizational and time management skills
- 7+ years experience developing OO solutions using J2EE, Java app servers and XML based messaging, Junit, UML
- 5+ years experience with Hibernate and/or iBATIS
- 3+ years experience using the Spring Framework
- 3+ years experience using JMS
- Familiarity with scripting languages such as DOS and Ruby
Required Skills
- Java/J2EE
- Junit
- UML
- XML/XSL/XPath/XML Schemas
- Spring Framework
- JMS
Desired Skills
- MS SQL Server
- IVR/CTI
- VXML and CCXML
- Database development experience using Java Stored Procedures and XQuery *or* a working knowledge of voice, video, data and wireless Network Architecture a big plus
